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The HELP Engineering Services Designated Support Engineer (HDSE) is your central point of contact who provides scheduled technical support, professional training, reviews, priority case handling, and issue escalation for a specified software product and/or project. Your HDSE can be located onsite or can provide this service remotely from an HELP Engineering Service Support center and provides focused support to your company or staff. Consider this higher level of support for any software product that we service or any project that is critical to your ability to conduct business.
Your HDSE delivers:
- Fast issue resolution —Benefit from a single, direct point of contact who is familiar with your environment.
- Increased productivity —Get a high level of knowledge transfer to your company’s staff.
- Customized support —Leverage informed strategic planning and recommendations based on your specific business and/or your project requirements.
- Coordinated training efforts —Enable better coordination of all training efforts with monthly reports related to all activities involving technical issues.
At this section; we will be offering the list of services below: